Effective Date: 11th of June 2024

  1. Introduction

Welcome to Hypetrix Agency (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website and services (“Services”). By accessing or using our Services, you agree to be bound by these Terms.

 

2. Services Provided

Hypetrix Agency specializes in providing local SEO services designed to enhance your business’s online visibility and search engine rankings. Our services include, but are not limited to consulting and local business listing management. 

 

 

Business listing management:

Our business listing management services can include the following: Reputation management, Google Business profile optimization & maintenance, replying to reviews, reacting to Google updates and competition changes, increasing engagement organically and artificially, helping with Google Business profile suspensions, helping with fake review removal, adding and updating business information. 

 

  1. Client Obligations

You agree to:

  • Provide accurate, complete, and timely information necessary for the performance of the Services including but not limited to photos, videos and accurate business information. 
  • Actively cooperate with us to facilitate the provision of the Services.
  • Make timely payments in accordance with the agreed-upon schedule. (monthly, quarterly or annually depending on the chosen plan)
 
  1. Payment Terms
  • Fees: The fees for our Services are detailed in the agreement or invoice provided.
  • Payment Schedule: Payments are due immediately upon receiving the invoice.
  • Late Payments: No late payment fees will be charged. However, Hypetrix Agency reserves the right to terminate the contract if payment is not received within 7 days.
  • Money back: The client may cancel any subscription within 7 days and request a refund.
 
  1. Term and Termination
  • Term: This agreement commences on the Effective Date and remains in effect until terminated by either party in accordance with these Terms.
  • Termination for Convenience: Either party may terminate this agreement with verbal or written notice within 7 days after the last payment or at any time prior.
  • Termination for Cause: Either party may terminate this agreement for a material breach by the other party, provided that the breach is not cured within 15 days. 

Confidentiality

Both parties agree to maintain the confidentiality of all proprietary or confidential information disclosed during the term of this agreement.

 

 

Review Removal Services

The fee for each review removal is $747, reduced from the original price of $975. This cost reflects the premium quality of our service and is, therefore, non-negotiable. Discounts for bulk orders of 10 or more may be available. As one of the few experts in review removal who consistently delivers quick results, we generally do not offer discounts. Please don’t send your request if you’re not accepting our pricing. 

 

The service is 100% legal. We follow all legal and ethical guidelines, staying fully compliant with Google’s rules, terms of service, and the latest regulations. There is no negative effect on your Google Business Profile.

To be clear, only Google can remove reviews. We don’t control which reviews are removed.

We act as a third-party agency to find and report reviews that might break the platform’s rules, helping to remove harmful content more effectively.

We never use shady tactics like legal threats, intimidation, extortion, or bribery to get reviews taken down.

Our service is focused on reporting content that truly violates platform policies. Since we don’t alter or fake reviews, and we follow all rules, you can feel confident using our service.

 

We believe in fair reputations and everyone’s right to request the removal of harmful online content. Our goal is to make the process easier by removing the challenges of getting content taken down. We don’t remove the content ourselves—the final decision lies with the platform that hosts it. Our role is simply to help guide and support you through the process.

 

We can almost guarantee the removal. Our advanced reporting system reports reviews directly to top Google moderators, ensuring faster and more effective removal of harmful, misleading, or unlawful material. Over 90% of reviews are successfully removed, and most are taken down within 10 days or less. The associated fees reflect the high-quality service we provide. 

Your actions may impact the effectiveness of our service. When contacting us, please provide details about what steps you took and when you attempted to remove the review. We will advise you on the best course of action and share our recommendations.

 

No, but we offer a 100% money-back guarantee if we are unable to remove the review. Or, if you like, we attempt another review removal. Upfront payments are essential to secure your spot. Like most online marketing tools or productized services, we operate with upfront payments – this is standard practice and company policy.

 

No, we don’t know of a single case where the review came back. If the exact same review comes back (same review URL, same name, same date, same business), we will attempt another review removal for free. The reviewer will not be notified of the review removal. 

 

In the unlikely event that the reviewer notices the removal of their review, there is no cause for concern, as the service is entirely legal and fully compliant with Google’s guidelines. However, we are not responsible for any follow-up reviews, as the reviewer is usually not notified of the original removal we facilitated. They’re not notified by us but might be notified under certain circumstances, for example, if the review violates specific laws. 

 

We do not contact reviewers directly. Instead, we communicate exclusively with the individuals responsible for managing the platform. Additionally, we strictly adhere to the platform’s guidelines, rules, and relevant country-specific laws.

Intellectual Property

All materials, including but not limited to reports, recommendations, and SEO strategies, created by us in the course of providing the Services, are the intellectual property of Hypetrix Agency. Not included: Content we create for the customer. 

Limitation of Liability

To the fullest extent permitted by law, Hypetrix Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages like the loss or suspension of Google Business Profiles or websites (or other similar online assets like local business directories) or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. 

Disclaimer of Warranties

The Services are provided “as is” and “as available,” without any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Cyprus (European Union).

Amendments

We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of the Services after such modifications will constitute your acceptance of the new Terms.

 

  1. Contact Information

If you have any questions regarding these Terms, please contact us at: 

Hypetrix Agency
Archangelou Michail 3

8250 Paphos

Cyprus
Email: [email protected]

 

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